Refund & Cancellation Policy
Clear, transparent, and fair booking cancellation and refund guidelines by Prestige Packers and Movers.
Refund & Cancellation Policy
At Prestige Packers and Movers, customer satisfaction is our top priority. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services.
1. Advance Payments
Any advance payment made to confirm a booking is subject to the terms mentioned below. Refund eligibility depends on the stage of service completion and the reason for cancellation.
2. Cancellation by Customer
48 Hours or More
Cancellation made 48 hours or more before the scheduled service date: Eligible for a partial refund after deducting administrative charges.
Within 48 Hours
Cancellation made within 48 hours of the scheduled service date: No refund will be applicable.
3. Cancellation by Prestige Packers and Movers
In rare cases where we are unable to provide the service due to unforeseen circumstances, customers will be eligible for a full refund of the amount paid.
4. Non-Refundable Situations
- Services already initiated or completed
- Delays caused due to customer unavailability
- Incorrect information provided by the customer
- Force majeure events such as natural disasters or strikes
5. Refund Processing Time
Approved refunds will be processed within 7-10 working days and credited to the original mode of payment.
6. Damage or Loss Claims
Any claim related to damage or loss must be reported within 24 hours of delivery. Refunds or compensation, if applicable, will be processed after proper verification.
7. Contact Us
For any refund-related queries, please contact our customer support team. We are always here to assist you.
Note: Prestige Packers and Movers reserves the right to modify this refund policy at any time without prior notice.